Privacy Policy

What we collect

Your account details (name, email, country, language and a hashed password, never the password itself), the answers you give in the structured intake form, the documents you upload, which are read automatically and cross-checked against your answers, and an audit trail of what happened on your file.

How we use it

To run your case: your form answers and documents build the evidence file a professional reviews, and your email is used to sign you in, to send you the save-and-continue links that reopen your form, and for messages about your case. Matching you with an adviser is done by hand by our internal team. No payment is taken in the product. We don't advertise to you and we never sell your data.

Automated document reading

Documents you upload are read automatically so your checklist can fill itself in. We use Google Gemini as our processor for this reading; it transcribes what the document says, nothing more, and it never decides anything about your case.

Who sees it

The regulated professional our team matches to your case sees your file, that is the point of the service. Our hosting providers process data on our behalf under contract. Nobody else.

How long we keep it

Criminal-offence data

Answers about criminal history are handled under the safeguards of GDPR Article 10: seen only by our internal team and the regulated adviser on your case, and never used for anything else.

Your rights

You can download everything we hold about you (Settings → Download my data) and you can erase your account and all its cases (Settings → Delete my account and data). You also have the full set of GDPR rights, access, rectification, objection, complaint to the ICO.